Capgemini
Job Role : L1 Support Service Desk
Location : Bangalore
Qualification : BE/B Tech/MCA/M Sc
Experience : Freshers
Salary : Rs 3.5 – 4 LPA
No.of Vacancies : NA
Website : www.capgemini.com
Apply Mode : Online
Apply Date : ASAP
About Organization:
Capgemini is one of the world’s foremost providers of consulting,
technology, outsourcing services and local professional services.
Present in over 40 countries with almost 140,000 employees, the
Capgemini Group helps its clients transform in order to improve their
performance and competitive positioning.
Job Requirements:
* Candidate should be BE/B Tech/MCA/M Sc from a recognised university.
* Should have an aggregate of 60% through out academics.
* Must keep the knowledge base updated and optimized, so that the Service Desk analysts are able to work effectively.
* Should ensure knowledge is created, authenticated and approved in accordance with the knowledge management process
* Must perform regular reporting of the knowledge management tool
* Must be supporting Service Desk agents by ensuring quality and trainings
* Should ensure high quality of available knowledge, in terms of
consistency and technical merit at the same time assure that the
available knowledge is fully understandable for all stakeholders – end
users, the Service Desk analysts, and support team members.
* Should manage the knowledge validation process and update the knowledge base on regular basis
* Must have knowledge Manager provides vast knowledge to the Service
Desk and help in developing the knowledge on the Service Desk by
identifying required training areas.
* Should have active support in knowledge transfers, maintaining
process documentation including work instructions and procedures,
maintaining knowledge sharing web-sites like Talent or Capgemini Wiki;
active support of the knowledge transfer process, for knowledge being
shifted to the Service Desk
* Should be able to support to designing and reengineering processes on Service Desks
* Must be able to prepare weekly\bi-weekly process updates overview
* Should manage the content of end user facing tools (e.g. Talent, Knowledge basic)
* Should have experience in similar role would be an asset
* Must have excellent english language skills both verbal and written;
* Must have good analytical skills to evaluate the information
gathered from multiple sources, reconcile conflicts, decompose
high-level information into details
* Must have working knowledge of ITSM.
* Should have working knowledge of MS Excel
* Must have working of comprehension of ITIL methodology.
* Should have very good communication skills;
* Should have good IT Knowledge.
* Should have document administration skills.
* Must have awareness of service management and knowledge management tools.
For Apply Online: CLICK HERE
Official Website : http://meraresult.com/Fresherjobdetails.aspx?full_details=10699
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Capgemini Job Openings For Freshers As L1 Support Service Desk @ Bangalore In August 2017
Monday, July 24, 2017Posted by aryan at 10:19 AM
Labels: IT JOBS, IT JOBS FRESHERS, Software Developers, Software Engineer
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