Tech Mahindra Ltd.

Tech Mahindra Ltd.

Mahindra

Job Title : Customer Care Associate – Voice Process

About Company :
Tech Mahindra Ltd., a leader in application outsourcing and off shoring of business critical applications, MBT is a joint venture of Mahindra & Mahindra, India & British Telecom, UK. Our 20000+ professionals focus on providing complete solutions that span solution Integration, Application Development and Management, Consulting, Managed services and Product engineering.

To meet the growing demand for our solutions from world renowned telecom companies we are expanding with centers in Delhi, Kolkata, Chennai and Banngalore in a phased manner. We are ISO 9001-2000 c! ertified, SMI CMM lever 5 assessed and BS 7799 compliant. Our clientele includes Tier 1 and 2 communication providers such as BT, O2, Qwest, Vodafone as well as equipment manufacturers such as Alcatel, Motorola and Nortel.

Experience : 0 – 3 Years

Job Location : Noida

Job Description :

* Answer inbound
* Document the calls to ensure all information is captured
* Ensure one time call resolution
* Maintain accuracy of information given and documented
* Adhere to standard operating procedures required by the process
* Attend briefings, trainings/refresher sessions and meetings as required
* Should be able to work in roational night shifts

Desired :

* Excellent Communication skills
* Logical reasoning and analytical skills
* Ability to work with speed and accuracy

Website : http://www.techmahindra.com

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