Sutherland Global Services Ltd Requires Customer Support Executives

Company Name : Sutherland Global Services Ltd

Job Designation : Customer Support Executives

Qualification : Any Graduate, Any Postgraduate

Experience : 0-1 Years

Functional Area : ITES, BPO, KPO, Customer Service, Operations

Location : Chennai

Description:
Involves handling Inbound Calls.
Involves resolving customer queries.
Involves updating customers on latest information on a product or service.
Should be comfortable working in shifts.
Should have excellent English communication skills.
Should be patient enough to handle any kind of customer queries.
Attractive incentives and perks depending upon the individual's performance would be rewarded.

Desired Profile:
Min Education Qualification: Any Graduate/ Post Graduate
Building a rapport with customers.
Age criteria: Restricted up to 35 years.
Candidates with relevant experience in a voice based
Involves working in Night shifts
Excellent Communication Skills.

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IPSoft Recruits Freshers

Company Name : IPSoft Recruits Freshers

Job Description : Senior Oracle Database Admin

Experience : 0-1 Years

Functional Area : ITES/BPO/KPO, Customer Service, Ops.

Location : Bangalore

Location: DEU - Germany

Responsibilities:
• Installation, configuration and upgrading of database server software and related products
• Evaluate database features and related products
• Establish and maintain sound backup and recovery policies and procedures
• Database design and implementation
• Implement and maintain database security
• Perform database tuning and performance monitoring
• Setup and maintain documentation and standards
• Plan growth and changes (capacity planning)
• Work as part of a team and provide 7x24 support when required
• Perform general technical trouble shooting (Trouble ticket handling)
• Provide support to development teams (pre-launch review/tuning)
• Interface with Oracle Corporation for technical support.
• Client relationship management
• Project planning at both the technical and executive levels

Knowledge, skills and abilities
• Basic understanding of Relational Database Management Systems.
• Proficiency with the Oracle relational database.
• Familiarity with the UNIX operating system. Specifically Sun Solaris or Linux.

Nonessential skills
• Familiarity with the Windows NT family of operating systems. Specifically, NT4, 2000, and 2003 server.
• Shell scripting, Perl scripting
• Oracle skills: RMAN, export/import, hotbackups, RAC, materialized view replication, standbys, Dataguard/Databroker, versions 9i and 10g, high availability clustering, high-level performance tuning
• Oracle certifications: Oracle Certified Professional (OCP), Oracle Certified Master (OCM)
• Project planning experience
• Experience in a managed service provider (MSP)
• Experience working with off-site colleagues

Minimum qualifications
• At least 5+ experience with Oracle
• BA/BS in Computer Science or related field, or equivalent experience

Benefits:
• Competitive salary
• IP Merit; monthly performance plan

About us:
IPsoft is a global, industry-leading managed services company offering a complete solution to enterprise customers for outsourcing global IT infrastructure operations. IPsoft offers a full range of managed services to our clients, from management at the individual component, device and network level to the analysis, design and management of complex business processes.
IPsoft employs unique autonomic engines that automatically remediate 56% (on average) of the exceptions in our world-wide client environments. This has a dramatic bearing on the availability of networks and devices under our management, while at the same time significantly reducing Total Cost of Ownership (TCO) for our customers.
Our customers enjoy drastically reduced Mean Times To Resolve (MTTRs) for any exceptions in their monitored environments.
Better availability and fewer unmanaged exceptions mean a better experience for you, your customers, potential customers, and employees.
In eight years of operational history, IPsoft has not lost a single client to another vendor, a track record that is unmatched by other comparable providers, and attests to the customer satisfaction that our clients experience.
Today, one in every 30 Global 1000 companies uses IPsoft for its hosting and managed services needs.

Apply Here :

KASYAP ISERVE Current Openings

Company Name : KASYAP ISERVE - INDIA

Job Description : Customer Service Executive

Qualification : UG - Any Graduate - Any Specialization
PG - Post Graduation Not Required

Experience : 0-2 Years

Functional Area : ITES/BPO/KPO, Customer Service, Ops.

Location : MUMBAI

About us:

Effective Contact Centers understand and communicate their fundamental essence and reason for being : they know who they are and what they are about. Kasyap Iserve is one effective call center which does the same, while aligning itself with the larger organization.
Kasyap Iserve is an International Customer Contact Center based in Mumbai the Finance Capital of India. With capacity and the ability to deploy over 576 CREs in a day, it provides integrated customer care solutions through voice, inbound and outbound, web-based and back office services round the clock to its global customers. Our business model leverages State-of-the-Art technology with skilled English proficient workforce to provide effective customer contact solutions of superior quality at competitive costs.

Company Vision
Kasyap Iserve visions to become the default choice of any customer when it comes to Contact Center in the Industry, helping them sustain their competitive edge by delivering.
Quality
Speed
Lowered Costs

Employee Vision
Kasyap Iserve sees its employees as its most valuable asset. We are committed to constantly investing on our human resources, always promote training and offer opportunities for success and development, but also to provide a working environment that will help them to achieve and distinguish in their profession.

Corporate Philosophy
Focus on delivering Quality service.
Flexibility to adapt to rapidly changing needs of our clients.
Time is essence, every minute counts.
Friendly atmosphere to foster teamwork based on trust and mutual respect.
Flat management and open door policy.
Appreciation and recognition of employee’s performance.

Apply Here :