Jobs at Amdocs

Company Name : Amdocs

Job Description : IT Service Desk

Qualification :
UG - Any Graduate - Any Specialization
PG - Post Graduation Not Required

Experience : 0-2 Years

Functional Area : ITES/BPO/KPO, Customer Service, Ops.

Major Responsibilities:
Needs to have a good understanding of SLAs, Service Desk KPIs, industry bench-marks for SD area & best practises prevalent in this domain.
Should have the experience to handle the entire life-cycle of SD employees right from employees recruitment, burnout, training, evaluations, promotions and motivation.
Will be responsible for ensuring provision of good and effective service to end-users company-wide: supervision, monitoring and control of service processes.
Intermediate to expert knowledge in ITIL 3.0 or ISO 20000 standard.
Proactive in improving processes and driving results based on customer/management feedback
Should be a go-getter with capability to work individually & drive the team with a positive vision which is clearly understood by peers & subordinates

Requirements:
Ability to lead high complexity tasks in a dynamic environment
Ability to gain the trust and confidence of customers.
Able to deliver on KPIs by invoking team contribution as necessary
Very service

Excellent presentation skills.
Excellent prioritisation
Excellent multi-cultural collaboration skills
Good consulting skills to increase SD business by interaction with internal business groups
Ability to serve as a technical and managerial authority for his team
Allocate appropriate resources to tasks
Works well under pressure and conditions of uncertainty
Able to initiate new methodologies
Able to analyze problems effectively and provide practical solutions
Able to predict obstacles in advance and work to prevent them
Able to prioritize tasks and work accordingly
Provide ways to improve processes and results
Keeps current on industry trends
Good at analysing numbers & interpreting reports for action items

About us:

THE MARKET LEADER IN CUSTOMER EXPERIENCE SYSTEMS INNOVATION
A global company (NYSE: DOX) with revenue of $3.16 billion in fiscal 2008, Amdocs has more than 17,000 employees and serves customers in more than 50 countries around the world.
We believe that, when it comes to thriving in the converged, digital communications market, the difference is the experience: both the customer experience a service provider creates and the unique depth of experience a technology partner can deliver. Our deep roots in the communications industry give us deep insight into what it takes to build stronger, more profitable customer relationships.

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