IBM India Pvt Limited - Bangalore

Designation CIRATS Coordinator - ITD - GD
Job Description
## The CIRATS co-ordinator will be responsible for the following tasks:

• Coordination for closure of Issue & APAR as per the agreed timeline in the department.

• Document upon notification of new records been raised.

• Coordination with the Technical teams for timely updates (resolution plan, change implementation, closure, applicability, risk of not implementing etc) for timely closure.

• Extension of records where they cannot be closed as per the target dates with the help of Account Service Manager with required artefacts in the CIRATS DB.

• Add / remove technical contacts, housekeeping of department documents (based on inputs from the service manager).

• Escalate where Issue / APAR cannot be closed as per target dates.

• Produce reports on Issue / APAR status on the account for internal management and for Service Manager / customer requirement if any.

• Create CIRATS departments based on input from the Service Manager

• Complete Security and SM (Business Controls) Service Activation & Deactivation checklists.

Desired Profile
# An understanding of the following components or related IBM Processes that make up the ITIL framework is required:

# Configuration Management

# Service Desk

# Incident Management

# Problem Management

# Change Management

# Release Management

# IT Security Services & Business Control

# Minimum 15 or more years of education required

# Total 0 to 2 Years of experience required

## Required Skills - Technical and Non Technical



# Technical understanding of Unix/Windows security infrastructure

# Basic Knowledge in Networking concepts

# Sound knowledge in IBM Security Standards & Compliance

# Basic Knowledge in ISO 27001

# ITIL Certified



Required

* Bachelor's Degree

* English: Fluent.

Experience 0 - 2 Years
Industry Type IT-Software/ Software Services
Functional Area Other
Education UG - Any Graduate
PG - Post Graduation Not Required
Location Bengaluru/Bangalore
Keywords CIRATS Coordinator - ITD - GD, IMAC Coordinator, Technical Services
Contact IBM India Pvt Limited
Website https://jobs3.netmedia1.com/cp/search.j ... n&jobatibm